F.A.Q.

PIN GRADING SYSTEM: 

Standard pins are the highest quality I offer, since they are handmade they might have minor cosmetic imperfections. Here is a grading list with examples so you know which type of pin best suits your preference. 

*Back and sides of pins are not included in the grading process.

Examples of expected Standard Grade imperfections:

  • small specks, pores or bubbles
  • small buff marks, scuffs or scratches
  • slightly low or uneven fills
  • minor metal discolorations
  • slightly misaligned screen printing
  • random speck of glitter

Examples of Seconds imperfections:

  • obvious overflowing enamel fills
  • large smudges and/or staining
  • completely unfilled areas
  • heavy oxidization of metal
  • noticeable and deep scratches that span across the metal & enamel
  • loose posts/backings
  • very low fills in larger or visually important areas

PREORDERS: 

  • Please note that when you purchase a discounted preorder you are helping to fund the production of it. This means that the item you preorder can take anywhere from 8-16 weeks to make. Once they have arrived they will need to be individually sorted and checked for quality before they are shipped out to you.
  • I do NOT refund preorders or exchange items that you ordered as a preorder.
  • All preorders are subject to change. I will do my best to notify all customers ahead of time or before any changes are made. 

MISSING AND DAMAGED ITEMS:

  • Video evidence of unboxing your order is required for our records in order to file a claim for missing or damaged items. I will not replace items without this proof.

SHIPPING: 

  • Due to new VAT tax laws I am no longer shipping to the UK. 
  • I am not responsible for lost or stolen packages. Once a package is mailed, anything that happens to them from postage handlers is out of my hands. 
  • International customers, please be aware that sometimes shipping time can take anywhere from 4-16 weeks. I will not refund you if your package is taking a while to be delivered.
  • I do NOT combined orders or preorders that are more than 48 hours apart.

CUSTOMS FEES:

  • I DO NOT lie on customs forms. Please don't ask me to mark your order as a gift or lower the value as this is a FEDERAL OFFENSE.
  • I am also not responsible for tax and duty fees that your country requires you to pay. Please be aware of your countries customs fees and be prepared to pay for that.
  • If you refuse or miss the window to pay your taxes and your order gets shipped back to me I will not send it back. I will refund your order minus any shipping costs and fees that were paid. 

DISCLAIMER:

  • Enamel pins are not included with bag unless stated otherwise
  • Props/items inside or around bags are not included unless noted otherwise in the description.
  • No exchanges or refunds and all sales are final. 

WARNING:

Choking Hazard. This product contains small parts. Not intended for children under 3 years. This is not a toy.

Sharp Object. The connector part to enamel pins are sharp. Do not use as a toy or weapon.