F.A.Q.
PIN GRADING SYSTEM:
Standard pins are the highest quality I offer, since they are handmade they might have minor cosmetic imperfections. Here is a grading list with examples so you know which type of pin best suits your preference.
*Back and sides of pins are not included in the grading process.
Examples of expected Standard Grade imperfections:
- small specks, pores or bubbles
- small buff marks, scuffs or scratches
- slightly low or uneven fills
- minor metal discolorations
- slightly misaligned screen printing
- random speck of glitter
Examples of Seconds imperfections:
- obvious overflowing enamel fills
- large smudges and/or staining
- completely unfilled areas
- heavy oxidization of metal
- noticeable and deep scratches that span across the metal & enamel
- loose posts/backings
- very low fills in larger or visually important areas
PREORDERS:
- Please note that when you purchase a discounted preorder you are helping to fund the production of it. This means that the item you preorder can take anywhere from 8-16 weeks to make. Once they have arrived they will need to be individually sorted and checked for quality before they are shipped out to you.
- I do NOT refund preorders or exchange items that you ordered as a preorder.
- All preorders are subject to change. I will do my best to notify all customers ahead of time or before any changes are made.
MISSING AND DAMAGED ITEMS:
- Video evidence of unboxing your order is required for our records in order to file a claim for missing or damaged items. I will not replace items without this proof.
SHIPPING:
- Due to new VAT tax laws I am no longer shipping to the UK.
- I am not responsible for lost or stolen packages. Once a package is mailed, anything that happens to them from postage handlers is out of my hands.
- International customers, please be aware that sometimes shipping time can take anywhere from 4-16 weeks. I will not refund you if your package is taking a while to be delivered.
- I do NOT combined orders or preorders that are more than 48 hours apart.
CUSTOMS FEES:
- I DO NOT lie on customs forms. Please don't ask me to mark your order as a gift or lower the value as this is a FEDERAL OFFENSE.
- I am also not responsible for tax and duty fees that your country requires you to pay. Please be aware of your countries customs fees and be prepared to pay for that.
- If you refuse or miss the window to pay your taxes and your order gets shipped back to me I will not send it back. I will refund your order minus any shipping costs and fees that were paid.
DISCLAIMER:
- Enamel pins are not included with bag unless stated otherwise
- Props/items inside or around bags are not included unless noted otherwise in the description.
- No exchanges or refunds and all sales are final.
WARNING:
Choking Hazard. This product contains small parts. Not intended for children under 3 years. This is not a toy.
Sharp Object. The connector part to enamel pins are sharp. Do not use as a toy or weapon.